1. Pricing Information
The price quoted for Eklectica Publishing and Records products is in pounds sterling. International orders over a certain value may be subject to the customs duty and taxes applicable in the country of order. The purchaser is responsible for satisfying themselves as to the nature and extent of these charges. Postage and packaging are charged for separately and in accordance with a tariff identified at the checkout in our eShop. Please click on the relevant postage category for your postal area.
2. Ordering Goods
For the complete confidence and security of our customers, Eklectica Publishing and Records uses PayPal as its payment portal. You do not need a PayPal account to access this facility; payment can be received using all credit and debit cards. Security features of PayPal can be viewed at www.paypal.com. Once your goods have been ordered, Eklectica Records will issue an email confirming your order. All orders are subject to stock availability.
3. Delivery & Cancellations
Delivery will be by first class mail, Parcelforce or international equivalent. From the receipt of your order we will endeavour to deliver your chosen items to you within 14 working days providing the goods are in stock. We will inform you at the time of order of our expected delivery date. Deliveries to non-Mainland or remote locations may take longer. Risk in the goods will pass to you on delivery. Please note our cancellations policy.
We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay, or if there are stock limitations.
In accordance with our company ethos, we would like our customers to order with confidence. Eklectica Publishing and Records offers a no-quibble money back guarantee of satisfaction with your order. In the unlikely event of your being dissatisfied with your order, simply email us telling us of your decision to cancel and then return your items, in a resaleable condition (including all packaging) to the returns address specified, within 14 days of original receipt of delivery, for a full refund including P&P, or (in the case of faulty goods) for a replacement or refund. To protect against mislaid parcels, Eklectica Records recommends that you request a certificate of postage from the Post Office.
Eklectica Publishing and Records
4. Customer Service Information
To amend or query your order, please contact us in one of the following ways:
Fastest way: via email to firstname.lastname@example.org - we will endeavour to respond to your email within twenty-four hours.
Call customer services on (+44) 015395 33593.
Write to us (at the return address).
5. Data Protection
Eklectica Publishing and Records do not supply customer information to any third parties for any purpose whatsoever. Customer information may be used by Eklectica Publishing and Records to inform customers of future promotions. Please email customer services if you do not wish your personal information to be used in this way.